Energy Petroleum and Regulatory Authority (EPRA) and other energy stakeholders now want Kenya Power to compensate customers for unplanned blackouts.
In a drafted proposal dubbed Electricity (Reliability and Quality of Supply and Quality of Service) Regulations the stakeholders to compensate outages that cause damage of property or death.
According to EPRA the new regulations will provide procedures for monitoring reliability, supply quality, and service quality by the Authority will also be analysed.
The draft regulations will provide for the circumstances under which a person will be disqualified from compensation due to failure and defects in electricity supply
EPRA
The procedures
Upon filing a case within 30 days after the incident, affected customers will receive their payments within three months after their claims are determined.
“The draft regulations will provide for the circumstances under which a person will be disqualified from compensation due to failure and defects in electricity supply,” read the draft in part.
Exemptions
Kenya Power will however be exempted for power shortage caused by natural causes.
“A licensee shall be liable to pay appropriate compensation to a person if due to failure, poor quality or irregularity of electricity supply, the person incurs damage to his or her property, financial loss, loss of life due to negligence or avoidable default by the Licensee, provided that the breach is reported in writing within thirty (30) days of the breach,” it furthered.
